Customer Care Executive (Blended) — Work From Home | Startek (Aegis)
Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring Customer Care Executives for a blended work-from-home role. This opening is suitable for freshers and experienced candidates — permanent WFH model with an assigned hiring office in Lucknow. Read below for full job details, eligibility, salary, selection rounds and how to apply.
Job Highlights
- Role: Customer Care Executive (Blended)
- Company: Startek (Aegis Customer Support Services Pvt. Ltd.)
- Work type: Permanent Work From Home (WFH)
- Vacancies: 100
- Experience: 0–5 years (Freshers can apply)
- Hiring office located in: Lucknow
- Key requirement: Laptop with minimum 8 GB RAM & Windows 10
- Wi-Fi is mandatory
Salary & Compensation
Annual CTC: ₹2.0 – ₹2.25 Lacs per annum (approx).
The job posting also mentions a monthly CTC range of ₹17,000 – ₹20,000 (during production shifts).
Roles & Responsibilities
AsCustomer Care Executive you will be responsible for:
- Handling customer queries and resolving issues via phone, chat and email.
- Ensuring high customer satisfaction and efficient order/resolution handling.
- Following process guidelines and meeting productivity/quality targets.
- Completing on-the-job training and adopting client-specific workflows.
Eligibility Criteria
- Excellent communication skills (spoken & written).
- Graduates and undergraduates are eligible.
- Freshers as well as experienced candidates can apply.
- Permanent WFH setup: must have a reliable internet connection (Wi-Fi) and a quiet workspace.
- Own laptop with at least 8 GB RAM and Windows 10 installed is mandatory.
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Shift, Working Days & Training
- Working pattern: 6 days working with 1 rotational week-off.
- Shift duration: 9 hours (8 hours production + 1 hour split breaks).
- On-the-job training will be provided before production.
Selection Process / Rounds of Evaluation
Candidates will go through multiple evaluation rounds which may include:
- HR Evaluation
- Operations Evaluation
- L2 Operations Evaluation
- Ambition / Aptitude Test
- Client Evaluation (if applicable)
Good-to-have Skills
- Prior experience in BPO customer service, domestic voice/process, telecalling or CSA roles.
- Knowledge of basic PC applications and typing skills.
- Ability to handle stressful situations and meet SLAs.
How to Apply
Interested candidates should apply through the original job posting or the company/career portal. (If you saw this on a job site, click the Apply button there and complete your profile — upload an updated CV and relevant documents.)
- Updated resume / CV
- Working laptop with 8GB RAM & Windows 10
- Stable Wi-Fi connection
- Valid identity proof & educational certificates (scanned)
Interview Tips
- Be ready to demonstrate clear spoken English (or the client language).
- Prepare short answers about past customer-resolution scenarios (STAR format helps).
- Make sure your laptop camera, microphone and internet are working before any video round.
- Show enthusiasm for customer service and ability to work in shifts.
Note: Details in this post are based on the job notification. Salary and other terms may vary at final offer. Always verify the exact terms on the company's official job listing or during HR communication.
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